Terms and Conditions

Orders & Acceptance

  • By placing an order, you agree to provide accurate billing and shipping details.

  • Order confirmation does not guarantee availability. If a product is unavailable, we will notify you and issue a refund or replacement option.

  • We reserve the right to refuse or cancel any order (e.g., due to pricing errors, suspected fraud, or supply issues).

Shipping & Delivery

  • Delivery times are estimates and may vary depending on location and courier.

  • We are not responsible for delays caused by third-party couriers, customs, or unforeseen circumstances.

  • Risk of loss passes to you once the order has been delivered to the shipping address provided.

Returns & Refunds

  • Customers may request returns or exchanges within [X days, e.g., 7–14 days] of delivery, provided the items are unused, undamaged, and in original packaging.

  • Certain items (e.g., personalized or custom ceramics) are non-returnable.

  • Refunds will be issued to the original payment method once returned items are inspected.

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